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Privacy Policy

Last updated: December 15, 2024

At Rettig Report, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. As a leading provider of robotics industry intelligence and data analytics services, we understand the importance of data security and transparency in our business relationships. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our B2B SaaS platform and services.

1. Information We Collect

Business Contact Information

We collect professional contact details when you register for our services or interact with our platform:

  • Name, job title, and company affiliation
  • Business email address and phone number
  • Company address and industry information
  • Professional role and responsibilities

Usage Data

We automatically collect information about how you use our platform:

  • Platform usage patterns and feature interactions
  • Search queries and report downloads
  • Session duration and frequency of visits
  • Performance metrics and error logs

Device and Technical Information

We collect technical data to ensure optimal platform performance:

  • IP address and geographic location
  • Device type, operating system, and browser information
  • Referring websites and navigation paths
  • Network and connection information

2. How We Use Information

Service Provision

We use your information to deliver and improve our robotics intelligence platform, including generating custom reports, providing industry insights, and maintaining platform security.

Business Communications

We may contact you regarding service updates, platform notifications, billing information, and relevant industry insights that align with your professional interests.

Analytics and Optimization

We analyze usage patterns to enhance our platform functionality, develop new features, and improve the overall user experience for our business customers.

Legal Compliance

We process information as necessary to comply with applicable laws, regulations, and legitimate business requirements.

3. Information Sharing

Service Providers

We work with trusted third-party vendors who assist in providing our services, including cloud hosting, data analytics, payment processing, and customer support. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Consent-Based Sharing

We will not share your personal information with third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

  • End-to-end encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication and access controls
  • Employee training on data protection best practices
  • Secure cloud infrastructure with redundant backups
  • Incident response procedures and monitoring systems

5. Your Rights

Under applicable privacy laws, including GDPR and CCPA, you have the following rights regarding your personal information:

  • Access: Request copies of your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Receive your data in a structured, machine-readable format
  • Restriction: Request limitation on processing of your information
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@rettigreport.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your platform experience:

Essential Cookies: Necessary for platform functionality and security

Performance Cookies: Help us understand platform usage and performance

Functional Cookies: Remember your preferences and settings

Analytics Cookies: Provide insights into user behavior and platform optimization

You can control cookie settings through your browser preferences. Disabling certain cookies may limit platform functionality.

7. Third-Party Services

Our platform may integrate with third-party services to enhance functionality. These services have their own privacy policies:

  • Analytics providers for usage insights and performance monitoring
  • Cloud hosting services for data storage and platform infrastructure
  • Payment processors for subscription and billing management
  • Customer support tools for service delivery
  • API integrations for enhanced data collection and analysis

We encourage you to review the privacy policies of any third-party services you interact with through our platform.

8. International Data Transfers

As a global platform serving the international robotics industry, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses for EU data transfers
  • Adequacy decisions from relevant data protection authorities
  • Privacy Shield frameworks where applicable
  • Binding corporate rules for intra-group transfers

9. Data Retention Policy

We retain your information for as long as necessary to provide our services and fulfill legal obligations:

  • Account information: Retained while your account is active plus 7 years after termination
  • Usage data: Aggregated data retained for analytical purposes, personal data deleted after 3 years
  • Communication records: Retained for 7 years for business and legal compliance
  • Financial records: Retained for 7 years per tax and accounting requirements
  • Legal holds: Data subject to legal proceedings retained until resolution

10. Children's Privacy

Our B2B platform is designed for business professionals and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by email or through our platform. The "Last Updated" date at the top of this policy indicates the most recent revision. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@rettigreport.com

Data Protection Officer

Available for GDPR-related inquiries at privacy@rettigreport.com

Response Time

We respond to privacy inquiries within 30 days

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